About SOAPSzone / Who We Are
Last revised — August 21, 2026
What We Are
SOAPSzone is an independent journalism and advocacy project focused primarily on gig workers, online consumers, and the systems they depend on.
What We Cover
We report on everyday problems that can arise when apps, platforms, retailers, support systems, corporate policies, and technology do not work the way people reasonably expect them to. Sometimes a small frustration turns out to be part of a much larger pattern.
Why This Approach Matters
People experiencing a system often see things the people designing or managing it do not. By collecting those experiences, documenting them carefully, comparing them, and making them visible, journalism can expose problems and encourage practical change.
A Participatory Project
Drivers, consumers, workers, businesses, experts, and readers are invited to contribute experiences, comments, tips, documents, photographs, and short video clips. SOAPSzone often brings useful pieces together, investigates the connections, and makes them easier for the world to see.