Mission & Purpose

Last revised — August 21, 2026

What SOAPSzone Is

SOAPSzone is an independent journalism and advocacy platform focused primarily on the experiences of gig workers and online consumers.

Our Mission

Our mission is to investigate the systems, policies, technologies, and everyday practices that affect people who depend on apps, online services, retailers, delivery platforms, and other digital systems. We look for problems that are easy to dismiss when seen one at a time, but which may reveal larger patterns when experiences are collected, compared, documented, and reported.

Journalism That Can Help

We believe journalism can do more than describe a problem. It can help people understand what is happening, give affected people a voice, make useful information easier to find, ask organizations difficult but fair questions, and encourage better systems when existing ones fail.

Advocacy and Accuracy

SOAPSzone is both journalistic and openly advocacy-minded. We advocate for fairness, transparency, accountability, practical solutions, and systems that work better for the people who use and depend on them. Advocacy does not change our obligation to get the facts right.

Where This Can Lead

SOAPSzone begins with gig work and online consumer issues, but the underlying mission is broader: find places where real people are being poorly served by systems, understand what is happening, document it carefully, make it visible, and help push toward something better.

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