Bill W:
Chad G:
#13 of 15 in a series: Driver Criticism, Voice Recognition, Privacy Rights and Deactivation
Story Idea #023 – Can Gig Platforms Surveil Their Drivers? The Legal Limits on Tracking, Monitoring and Internal Account Data
A delivery platform must monitor some things simply to function: location during a trip, account activity, payments and interactions with customers. The harder question is where operational monitoring ends and surveillance begins.
We want to examine what DoorDash and Uber disclose about tracking drivers, what information can be used for safety, fraud, service quality or investigations, and what Canadian privacy law says about limiting use and internal access. A company having data does not automatically settle the question of whether a particular employee or department may use it for an unrelated purpose.
The research also raises an important distinction between an official program and unauthorized internal curiosity. Even if a company has no policy of identifying critics or examining unrelated activity, improper employee access could create its own privacy problem.
This article will focus on the boundaries: what monitoring is necessary, what is disclosed, what controls exist, and what practical recourse a driver has when those boundaries may have been crossed.
Curious about the raw brainstorming behind this article?
